Return to Table of Contents Recommended course length: 3 days
Prerequisites: A basic understanding of Windows along with a strong DOS background. Three months of network management is preferred.
Technical Support for Windows
Technical Support for Windows was designed specifically for support personnel and power users. In this course, you will learn how to support large numbers of Windows users more effectively while fully understanding the concepts of PIFs, DLLs, OLE, INI files, etc.
The course starts with a hands-on look at how Windows manages memory. In addition, the course teaches the many ways in which to run DOS and Windows programs in the Windows environment.
Target Student
Individuals who support applications within a Windows environment who need to expand their support level to encompass complexities such as network integration.
Hands On Exercises:
Learn to optimize Windows in a stand-alone environment.
Implement Windows Technical Support
Course Outline
Windows Management: Applications
Application Support Basics
Non-Windows (DOS) Applications
Windows Applications
Windows Management: Printers
Typography
Managing Printers
Managing Print Jobs
Multimedia and Windows
Multimedia and Basics
Multimedia Support
Troubleshooting Tools
Microsoft Systems Diagnostics
Clean Boot Diskette
Dr. Watson
Windows Resource Kit